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Terms and Conditions

Agreement between the customer and Polrail Service

This web site and accompanying booking service and online store (together, the "Web Site") are offered as a service to you, the customer, by us, Polrail Service Jeffrey Dobek, a sole trader registered in Poland. By using this Web Site you agree to the terms and conditions set out below ("terms"). If you do not agree with these terms, you must not use this Web Site.

These terms are intended by us to set out the whole agreement between us and you and any prior communications between us are not included in this agreement. We recommend that you read them carefully to protect your own interests. If you do not think they set out the whole agreement between you and us, please make sure you ask for these to be put in writing prior to making any transaction. In that way we can avoid any problems surrounding what you expect us to do. We cannot accept any liability for any reliance placed by you on any statement or representation on this Web Site, whether made by us or a third party.

About us

Polrail Service Jeffrey Dobek is a company registered in Poland (with company registration number 96619, NIP PL9502407741, Regon 340134987). Our registered office is located at: ul. Kr. Jadwigi 1/3, 85-231 Bydgoszcz, POLAND (tel: +48-52-3225781).

You can contact our customer services department by using the contact details "contact us" page.

Polrail Service and Polrail.com are trading names of Polrail Service Jeffrey Dobek.

 

Conditions of Use

You may only use this Web Site on a personal basis in accordance with these terms or, if applicable, under the terms of your Employer's Agreement as described above in the second paragraph of these terms. Except where allowed under these terms or your Employer's Agreement, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from this Web Site.

You may not use this Web Site for any purpose that is unlawful.

If you do not comply, or if we reasonably suspect that you are not complying, with these terms, we may block your access (either temporarily or permanently) to the Web Site.

Registered users

If you register your details with us using our Web Site registration process, we will send you a registration confirmation upon completion of the registration process.

You are responsible for maintaining the confidentiality of your password and account details, and are fully responsible for all activities that occur under your password or account (including where your account is used by another person), unless these activities arise due to our negligence or a breach of these terms by us.

As a registered user, you are responsible for providing a valid e-mail address and telephone number, and permit us to contact you by telephone or e-mail with information regarding your ticket order. Polrail Service is not responsible for any e-mail messages which are sent to the customer and not received due to spam filters or other blocking mechanisms operated by the customer or the customer's internet provider.

Copyright, Trademark and Intellectual Property Rights Notices

The "polrail.com" and "Polrail Service" logos are registered trademarks owned by us. Other product and company names featuring in the Web Site may be the trademarks of their respective owners.

All contents of this Web Site, including any software, are protected by copyright, database right and other intellectual property rights. You may not reproduce any part of the Web Site in any form unless we agree in writing in advance, except as necessary to use the Web Site in accordance with these terms or to keep a record of a transaction between you and us. You may not create a hypertext link to the Web Site or "frame" the Web Site unless we agree in writing in advance.

Liability Disclaimer

We take measures to check the accuracy of information published in this Web Site. However, we cannot guarantee that our or any third party's information on this Web Site will be error-free and it may include inaccuracies or typographical errors. If you believe that you have noticed an error, please contact us.

We take measures to keep this Web Site free from computer viruses and other malicious programs. However, we cannot accept responsibility for any computer viruses or other malicious programs which are transmitted to your computer as a result of your use of this Web Site or a third party web site, unless this was due to our negligence or a breach of these terms by us.

We cannot guarantee the availability of this Web Site. As with any service over the Internet there are factors over which we have no control, for which we cannot accept liability. You agree that we may take the Web Site offline where we consider that this is necessary for routine or emergency maintenance without liability to you.

We will use reasonable care and skill to carry out the services contained in this Web Site and do so within a reasonable time, in accordance with these terms. We do not make any other promises and no other promises shall apply about the information, products, and/or services contained on this Web Site.

Where you are an individual using this Web Site, and if we fail to deliver any tickets or passes to you for any reason within our control within a reasonable time prior to your departure time (in accordance with our shipping policies), any reimbursement made by us will be limited to the costs of the originally-booked tickets.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage, or that are not reasonable or foreseeable by you and us (such as loss of profits or loss of opportunity), even if we are made aware of the possibility of such losses. Our liability shall not, in any event, include losses related to any business of yours, such as lost data, lost revenues, business interruption or indirect, incidental, or consequential loss.

We are not responsible for delays, changes, or cancellation costs due to missing, incorrect, incomplete, or expired travel documents, including passports and other identity documents.

We are not responsible for any losses, direct or indirect, arising from rescheduled, late or cancelled trains. Any such claims must be filed directly with the train operating company.

Lost or stolen tickets paper cannot be replaced. We advise all travellers to carry travel insurance to cover any such contingencies. E-tickets can be resent if you contact our customer service department during our opening hours.

We reserve the right to cancel any order in the case of a pricing error. A refund of your payment will be made to your original payment card.

We do not own or operate any railways, stations or trains, nor do we employ any employees or agents in these locations. We act solely as an intermediary with respect to arranging transportation and, therefore, you specifically release us and any of our employees, officers, directors, successors, agents and assignees from all claims for loss or damage to baggage or property, from personal injuries or death, or from loss or delay, from cancellations, delays, or changes in service arising from acts, omissions, or negligence by railway operators or any forces beyond our control, including, but not limited to sickness, weather, strikes, war, civil disturbances, acts or threats of terrorism, travel warnings or bans, and acts of God. We are not responsible for any information provided by other web sites or from individuals who are not employed by Polrail Service.

We will not be responsible or pay for any other losses or damage.

All third party suppliers of products, services or content through which we link to from this Web Site (which may include our selected partners such as providers of hotels, travel insurance companies and car hire companies) are independent entities and we are not responsible or liable for any wrongful act or omission on their part or for any of the content of their web sites, including but not limited to any product liability claims.

 

Ticket and Pass Information

Use of ticket and pass booking

The Web Site is designed to provide you with travel information, to assist you in determining the availability of travel-related goods and services and to make travel reservations or other travel-related purchases. You agree that you will only use the travel information facilities of this Web Site to find out information for yourself or for another person who intends to use or make use of this Web Site to purchase travel services.

Information on this web site concerning train times and services is judged to be accurate at the time of entry into the booking system. Each order is checked for accuracy when processed. Timetable and service changes do occur frequently, and can occur between the time of ticket issuance and the date of travel. Customers are advised to reconfirm their travel using the online timetable of the rail carrier a few days before travel. Polrail Service will not send schedule updates after an order is shipped.

All bookings made through this Web Site are subject to any specific restrictions, which vary by ticket and pass type and the regulations of the train operating company. More information can be found on the specific train operating company's web site.

The ticket price displayed in our system is the total price for the ticket, including all applicable taxes and our fee for providing the booking service. In some cases we are able to obtain a lower-priced promotional ticket after order placement, in which case the price difference will be refunded to you. Promotional tickets are often non-refundable and non-changeable; if you want a standard ticket which has cancellation options, please mention this in the order comments field when ordering.

You confirm that you are at least 18 years old and have authority to use the credit card or billing account details you provide for the purpose of settling any payments you owe to us. You also promise that all information supplied by you in using this Web Site is accurate. You further promise that you will only use the travel services reservations and ticket and pass purchase facilities of this Web Site to make reservations or purchases for yourself or for another person on whose behalf you are legally entitled to act.

We shall not be obliged to sell tickets or passes to or make a reservation for, a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently.

You acknowledge that you will be financially responsible for any bookings which are made through the Web Site using your account details and payment information as well as for all reasonable and foreseeable losses which we suffer as a result of your breach of these terms or negligence when using this Web Site (including where you deliberately or negligently let others use your account).

Issuance of tickets and passes

Your placement of a ticket order and our acceptance of it is an agreement for Polrail Service to proceed with obtaining the requested tickets. Our acceptance of an order is not a confirmed reservation. Your reservation is confirmed at the time the requested ticket is issued by the rail carrier.

Some orders will require additional information from the customer, such as passenger names and passport numbers. When such information is required, the customer will be notified during or after order placement and should be ready to provide such information in timely manner.

Tickets for multiple persons traveling together may be issued together on one ticket blank. If individual tickets are required for each traveler, this request must be made at the time the order is placed, using the order comments field.

If you order a ticket for a reservation-only, to go with a rail pass, it is your responsibility to have a pass with you when travelling. If you do not have a pass or ticket to go with the reservation, the train conductor will require that you purchase a ticket.

Following order processing, we will send your tickets or passes to you using the shipping method you selected when you made your booking. You must allow sufficient time for shipping when you place your order. Shipping times given on our web site are estimates based on past experience, but are not guaranteed actual shipping times. If in doubt, please contact us for clarification.

Please check your tickets or passes when you receive them. If you believe that the tickets or passes we have sent you do not match the information you provided at the time of booking through our Web Site, you must contact us immediately.

Please note that we do not operate any railway services directly, and only offer telephone and online information and ticket and pass booking services.

Lost, stolen or misplaced paper tickets or passes cannot be replaced under any circumstance; this does not apply to e-tickets. We advise all travellers to carry travel insurance to cover any such contingencies. E-tickets can be resent if you contact our customer service department during our opening hours.

Shipment processing time

Tickets for domestic travel in Poland can be issued up to 30 days before travel; tickets for travel to/from most European countries can be issued up to 60-90 days before travel; tickets for travel to/from Russia and CIS countries (including Belarus and Ukraine) can be issued up to 45 days before travel.

From time to time, reservations and ticket issuance for a particular train will be blocked by the rail carrier for technical reasons such as a pending timetable change. In such a case, your order will be held and your tickets issued as soon as the train is unblocked by the rail carrier.

If we accept an order within this ticket issuance period, we make every effort to issue and ship your tickets or passes within three business days of receiving your order and payment. In a case where we cannot do so, we will contact you at the e-mail address you provided.

Orders accepted before the ticket issuance period begins will be held. When the ticket issuance period starts, the order will be processed and we will make every effort to issue and ship your tickets or passes within three business days of the start of the ticket issuance period. In a case where we cannot do so, we will contact you at the e-mail address you provided.

You should take into consideration the ticket issuance windows and processing times shown above when selecting a shipping method. You may elect to change your shipping method, if your order has not shipped, by contacting our office. In the case of requesting a shipping upgrade, any additional fees due must be paid before the order is shipped.

Receipt of tickets

Please check your tickets or passes when you receive them. If you believe that the tickets or passes we have sent you do not match the information provided by you at the time of booking through our Web Site, please contact us immediately to determine what steps need to be taken. If your journey involves paper tickets, we may ask you to return the tickets to our office for reissuance. If there is an error on our part, and there is not enough time to reissue the tickets, we will refund your purchase price to you. In such a case we may also ask you to return the paper tickets to our office.

We shall not be obliged to change, cancel, replace or refund a ticket or pass where we have reason to believe that it is being done so fraudulently.

Shipping and Returns Information

Shipping location

Polrail Service is located in city of Bydgoszcz, Poland. All shipments originate from our office in Bydgoszcz.

Shipment methods

We offer our customers several methods of ticket delivery:

Delivery to an address in Poland (UPS)

This is our recommended delivery method. We can offer shipping to a hotel or other address (business, family) in Poland. Shipment is by UPS courier. It is the responsibility of the customer to supply the correct name and mailing address of the hotel along with the date at which the customer will be arriving at the hotel. If the hotel reservation number is known, also please provide this information. It is also the responsiblity of the customer to verify that the hotel is willing to accept the shipment on the customer's behalf and hold it for the customer.

Polrail Service is not responsible for shipments refused by hotels, or accepted by hotels and not forwarded to the customer.

Customers staying in private accommodation, such as a rental apartment, are advised to use the pickup option if possible. (see details below)

Customer pick-up

In a case where a customer is already travelling and cannot receive or does not have time or ability to receive deliveries to their home address or a hotel in Poland, we can offer shipping to a pickup point in select cities in Poland using EMS Pocztex Courier. The shipment is delivered to a pickup point in the designated city, and the customer must pick up the shipment from the pickup point during its operating hours. It is the responsibility of the customer to specify the desired pickup point along with the date at which the customer will be making the pickup and the name of the person authorized to make the pickup. Detailed pickup instructions will be provided to the customer via e-mail following issuance of tickets. Pickups can only be made by the person designated to do so; photo ID, such as a passport, must be shown.

Customers who have not received pickup instructions must contact Polrail Service and request re-sending.

Polrail Service is not responsible for shipments sent for pickup and not claimed by the customer. No refunds are possible for unclaimed shipments.

Registered Air Mail (Priority Mail)

Shipments can be sent world-side by registered air mail, and are covered by insurance to the following countries: Algeria, Argentina, Austria, Bangladesh, Belarus, Belgium, Bulgaria, People's Republic of China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Greece, Holland, Hungary, India, Iran, Ireland, Italy, Japan, Kazachstan, Latvia, Lichtenstein, Lithuania, Luxemburg, Macedonia, Malaysia, Moldova, Morocco, New Zealand, Norway, Pakistan, Portugal, Romania, Russia, Senegal, Serbia and Montenegro, Singapore, Slovakia, Slovenia, South Korea, Spain, Syria, Switzerland, Sweden, Thailand, Taiwan, Tunisia, Turkey, Ukraine, and the Vatican. Shipments to countries not on this list cannot be insured due to the lack of a bilaterial agreement between Poczta Polska (Polish Post) and the postal authority of the country in question. Polrail Service is not responsible for any lost shipments sent to countries where insurance is

Registered Air Mail shipments must be signed for. The customer is responsible for supplying an address at which signed-for shipments can be accepted, and in cases where a delivery notification is left, it is the responsibility of the customer to pick-up or arrange re-delivery of the shipment. Polrail Service is not responsible for shipments accepted by third parties (such as mail rooms and reception desks) and not forwarded to the customer, nor for the failure of the post office to leave a delivery notification in the case of a failed delivery attempt, nor for the inability of the post office to deliver to the address supplied by the customer.

Registered Air Mail shipments are not time-guaranteed, and Polrail Service will not take responsibility for delays in shipments incurred after delivery of the order to the post office. Customers expecting a Registered Air Mail shipment are provided with the tracking number by e-mail at the time of shipment. If your shipment is overdue, please contact Polrail Service. We will try to assist you; you may be asked to follow up with local postal authorities if a shipment is overdue.

UPS (United Parcel Service)

This shipment method can be offered when expedited international delivery and full tracking is desired at a higher price. Delivery time can range from 1-4 working days. You will be supplied with a tracking number at the time the order is shipped.

UPS shipments must be signed for. The customer is responsible for supplying an address at which signed-for shipments can be accepted, and in cases where a delivery notification is left, it is the responsibility of the customer to pick-up or arrange re-delivery of the shipment. Polrail Service is not responsible for shipments accepted by third parties (such as mail rooms and reception desks) and not forwarded to the customer, nor for the failure of UPS to leave a delivery notification in the case of a failed delivery attempt, nor for the inability of UPS to deliver to the address supplied by the customer.

Please note that the estimated shipping date displayed in the booking system does not apply in the case when tickets are ordered before the ticket issuance window. In such a case, we will then supply you with an estimated shipping date by e-mail. (See also "Shipment processing time" above.)

E-tickets

For certain journeys, an e-ticket can be issued. There is no shipping charge for itineraries using only e-tickets.

At the time of ordering, the customer must provide the requested information, such as full name of the lead passenger as shown on that passenger's passport or ID card; this information will be entered on the e-ticket for verification purposes during travel. Certain international e-tickets require the name and number of the passport or ID card of each passenger, and possibly further information. Once an order for an e-ticket is received, we usually will issue and e-mail the e-ticket within 1-2 working days of order receipt to the customer's provided e-mail address for printing, starting from the first business day on which the e-ticket is issueable. (See also "Shipment processing time" above.)

E-tickets are sent in the form of a file attachment in Adobe Acrobat format. Domestic Polish e-tickets can be printed, or shown during ticket control on the screen of a phone, tablet, or laptop (exception: domestic tickets with sleeping car or couchette reservations MUST be printed.) Most international e-tickets must be printed. The customer must have a printer and the necessary software to print this file. The printed e-ticket must be presented to the conductor on the train during ticket inspection.

The customer is responsible for providing a valid e-mail address. Polrail Service is not responsible for e-mail messages which are sent to customers and blocked or deleted by e-mail filters on the customer's e-mail account. A customer who has ordered an e-ticket and who has not received it within 1-2 working days should first check their junk and spam folders, and then contact Polrail Service immediately by e-mail or telephone.

Lost e-tickets may be replaced by contacting our office. Please allow at least 1 business day for an e-ticket replacement to be sent to you.

DB pickup

Certain tickets and reservations may be picked up at a station in Germany using the DB pickup option. You will receive a PIN code and instructions which allow you to collect the travel documents from a DB (Deutsche Bahn) ticket kiosk.You are responsible for your PIN code when sent. We are not responsible for replacing tickets for customers who have their PIN code nor for tickets lost, stolen or mislaid after printing. Lost PIN codes may be resent by contacting our office. Please allow at least 1 business day for a PIN code to be re-sent to you.

Shipment Notification and Order Status

Notification of shipment is made to all customers via an e-mail sent to the e-mail address provided by the customer at the time of registration. Order status can also be checked at any time by logging on to your account in our online store.

Polrail Service is not responsible for e-mail messages which are sent to customers and blocked or deleted by e-mail filters on the customer's e-mail account.

Customs and Brokerage Fees

The customer is responsible for the payment of any customs or brokerage fees which may be applied to a shipment being delivered to the country specified for delivery. Polrail Service is not responsible for any orders not delivered due to seizure or impoundment by customs officials, nor for any delays arising from customs inspection or processing.

Delayed, Lost or Missing Shipments

Once delivered to the delivery service, Polrail Service does not have control over the shipment. However, in cases of delayed, lost or missing shipments we will do everything we can to assist our customer in locating the shipment.

A customer expecting a shipment which has not been received within the expected delivery time should contact Polrail Service via e-mail or telephone for instructions. We will provide information on the date of shipment, method of shipment, a tracking or article number, and advice on what steps, if any, can be taken by the customer or by Polrail Service.

For postal shipments, customers may be asked to make inquiries with the postal authorities in the country of delivery. Polrail Service will file a tracer with the Polish Post on delayed or missing shipments. Please be advised that postal inquiries can often take up to 90 days or even more to complete, and Polrail Service must wait for notfication of the result of the postal enquiry.

For shipments by UPS, Polrail Service will file a tracer with UPS on delayed or missing shipments.

On any postal shipment that has been insured and that was not received, Polrail Service will initiate a claim with Polish Post. When the investigation by Polish Post has ended and if the shipment is declared as lost, Polrail Service will refund the purchase cost of the order, including shipping, to the customer when payment of the insurance claim from Polish Post is received. International postal investigations can often take up to 90 days or even more.

On any uninsured postal shipment that has not been received, Polrail Service will initiate a claim with Polish Post. International postal investigations can often take up to 90 days or even more.

For any delayed, lost or missing shipment in which the customer desires to file a claim directly with the delivery service, Polrail Service will cooperate in supply any and all information about the shipment to the customer to aid in the claim, including proof of sending, article numbers, description of the packaging and contents, etc.

 

Changes, Cancellations and Refunds

Please carefully review your order before completing it. Once you have placed an order and your tickets and/or passes have been issued, the ability to change or cancel a ticket may be limited or not possible. If you wish to change or cancel a ticket, you must contact us as soon as possible so we can advise you what can be done with your particular ticket.

No ticket can be cancelled or refunded after the departure time of the booked train.

E-tickets for Polish domestic journeys:

CANCELLATION: We can cancel such tickets if you contact us at least 24 hours (not including Saturdays, Sundays or holidays) before the planned travel time. The cancellation fee is 20% of the original ticket price.

CHANGES: If you wish to change your travel date, travel time, or name on the ticket, you must contact us at least 48 hours (not including Saturdays, Sundays or holidays) before the planned travel. If the fare for the new travel is higher, you will be responsible for paying the fare difference by no later than 24 hours (not including Saturdays, Sundays or holidays) before the planned travel.

LAST-MINUTE CHANGES: If you wish to cancel or change a ticket after the deadlines stated above, you must have your ticket canceled at a station ticket office or by a train conductor. After doing so, please contact us for further instructions on how to proceed.

E-tickets for international journeys (travel between Poland and other countries):

International e-tickets in many cases are non-refundable and non-changeable. Each case depends on the specific type of ticket issued and tariff used. Please contact us for further information about the cancellation or change conditions for your particular booking, if the need arises. No ticket can be refunded or cancelled after the departure time of the booked train.

Paper tickets for international journeys (travel outside of Poland):

International paper in many cases are non-refundable and non-changeable. Each case depends on the specific type of ticket issued and tariff used. Please contact us for further information about the cancellation or change conditions for your particular booking, if the need arises. No ticket can be refunded or cancelled after the departure time of the booked train.

If we determine there is a possibility to refund an international paper ticket, you will be asked to take one of these steps:

(a) return the paper tickets to the Polrail Service office in Bydgoszcz, Poland so that we receive the tickets at least 2 working days before the travel date.

(b) have the tickets stamped as "UNUSED" and the reservations cancelled at a railway station in Europe (there must be an official railway stamp on all the documents), and then return the paper tickets to the Polrail Service office in Bydgoszcz, Poland so that we receive the tickets no later than 7 working days after the planned travel date on the tickets.

The address for returning the tickets is: Polrail Service, ul. Kr. Jadwigi 1/3, 85-231 Bydgoszcz, POLAND. (Tel. +48523325781). We suggest shipping the tickets with recorded delivery.

Reservation cancellations:

Seat reservation fees are non-refundable cannot be changed or refunded in any situation.

Sleeping car and couchette reservation fees are generally partially refundable, but you will be asked to take one of these steps:

(a) return the paper reservation tickets to the Polrail Service office in Bydgoszcz, Poland so that we receive the tickets at least 2 working days before the travel date.

(b) have the tickets stamped as "UNUSED" and the reservations cancelled at a railway station in Europe (there must be an official railway stamp on all the documents), and then return the paper tickets to the Polrail Service office in Bydgoszcz, Poland so that we receive the tickets no later than 7 working days after the planned travel date on the tickets.

The address for returning the tickets is: Polrail Service, ul. Kr. Jadwigi 1/3, 85-231 Bydgoszcz, POLAND. (Tel. +48523325781). We suggest shipping the tickets with recorded delivery.

In the case of electronic sleeper and couchette reservations, please contact our customer service department at least 2 working days before the departure of the booked train.

Ticket errors:

If there is an error in the issuance of the tickets on our part, and there is not enough time to reissue the tickets, we will refund your purchase price to you. Please see "Receipt of tickets" above.

Delivery errors:

Tickets sent to one of our pickup points in Poland, or by UPS courier, are guaranteed and will be refunded provided that the customer adheres to the conditions given in section "Shipment Methods" above.

Refund processing time:

Most refunds are processed within 7 working days of our receipt of the refund from the rail carrier.

In the case that a claim for refund must be filed with the rail carrier, the claim process may take from 30 to 90 days from the time the claim is filed. If you file a claim directly with the rail carrier, you must provide us with copies of any correspondance received from the rail carrier.

From the time Polrail Service processes a refund, it may take up to 7 working days to appear on your account, depending upon your bank's processing policies.

All refunds are made to the payment card originally used to place the order.

Currency conversion:

Polrail Service is a company registered in Poland, and all transactions are carried out in Polish zloty (PLN). You will be charged in PLN, and any refunds will be issued in PLN. If your payment card is in a different currency, conversion of PLN to your card's currency will be made by the bank which issued the credit card. Polrail Service has no control over the exchange rate or fees applied by your bank.

Use of tickets and passes-Conditions of Carriage

The Conditions of Carriage of the train operating company apply to all rail travel in Poland and beyond. Please visit the web site of your train operator for full information. You will find more information here:

Individual carrier terms and conditions

The Conditions of Carriage may contain limits and exclusions relating to the liability of the train companies in respect of loss caused by the delay and/or cancellation of any train, by any missed connection or by the closure of the railway as well as in respect of loss or damage to, and delay in the delivery of luggage and its contents.

If you cannot produce a valid ticket or pass for the class of accommodation and service that you are using, you will have to pay the appropriate fare and a penalty fee may also be charged. In the case of a dispute with the conductor regarding validity of the ticket, you are advised to pay the disputed amount and then file a claim with the rail carrier after your journey, maintaining all documentation. If you had to pay a penalty on a ticket purchased from Polrail Service, please contact us for further information on how to file a claim.

Please note that Polrail Service is not an operator of railway services or, except for telephone and online information and ticket and pass booking services, of any railway facility. Timetable changes can take place, often at short notice. We strongly recommend re-checking your itinerary in the online timetable a few days before your travel. The link to the online timetable for travel in Poland is at https://rozklad-pkp.pl, and for international journeys we suggest using the timetable at https://bahn.com. Times can also be checked at official railway information offices.

 

General

We may change these terms from time to time. However, any changes will not affect existing terms accepted by you on the date of making a reservation or purchase through this Web Site.

If any of these terms are found to be invalid by a court or at law then the remainder of these terms shall continue to apply to the extent that they still make sense without the unenforceable term(s).

This agreement is governed by the laws of the Republic of Poland. Any dispute between you and us in relation to this Web Site and/or these terms will be referred to the courts of Poland. Use of this Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms.

 

Privacy Policy

Your privacy is important to us. Due to new European Union regulations instituted in 2018, our privacy policy is now contained in a separate document, but remains a part of these terms and conditions. The privacy policy can be read in full, via this link:

Privacy Policy—Polrail Service

 

Cookie Policy

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First Party Cookies

These are cookies that are set by this website directly.

Our websites runs a CMS (content management system) and an online store, and cookies are used to store basic data on your interactions with these system, and whether you have logged into our store. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by **LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

We work with third parties (Google and Facebook) to monitor visitors to our Web Site. These sites may place cookies. This policy only covers the use of cookies by us and does not cover the use of cookies by any partners. We do not have control, nor access to the information contained in its partners' cookies. To learn more about Google Ads and Analytics, including your ability to opt out of setting and/or reading cookies on your computer, go to http://www.google.com/privacy.html. To learn more about Facebook, including their use of cookies on your computer, go to https://www.facebook.com/policy/cookies/.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Shopping Cart

We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

With most web browsers it is possible to configure your Internet browser so that it can refuse new cookies, prompt you to accept a cookie or disable cookies altogether. How you do this will depend on the Internet browser you use (for example Internet Explorer, Firefox, Safari, Opera, Chrome etc). Be advised that, by refusing to accept our cookies our Web Site will not operate correctly. For further details on cookies we recommend that you visit www.allaboutcookies.org.

 

PURCHASE OF TICKETS AND PASSES CONSTITUTES YOUR UNDERSTANDING AND ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.

Takes effect 20 October 2020

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Customer Comments

I am writing to notify you of the safe receipt of our tickets yesterday evening.

We were very impressed with the speed of the delivery and it is much appreciated.

2015-03-25, E.M.
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Contact & Help

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or contact us:

Tel.: +48-52-3325781

E-mail: biuro@polrail.com

Sales Office:

1/3 Kr. Jadwigi Street
85-231 Bydgoszcz
POLAND

We are open from 0900 to 1700CET from Monday through Friday.

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