Terms and conditions of European railway and bus companies
Polrail Service offers train and bus ticket booking for most of Europe. We offer booking and purchase of railway tickets online for national and international connections.
Our web site terms and conditions describe the details of booking and online ticket purchasing, ticket and invoice issuing, payment for the railway ticket as well as the refund and return of the purchased ticket conditions.
https://booking.polrail.com/index.php?main_page=conditions
However, once a ticket is issued the terms and conditions of the issuing carrier are in effect. You will find further information on this below:
Detailed information on the conditions and tariffs of the individual carriers:
PKP Intercity terms and conditions
The terms and conditions of persons, things and animals transport by PKP Intercity, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.
National Polish and international connections: Germany, Czech, Russia, Ukraine, Slovacia, Hungary
Applies to trains: Intercity, Pendolino, TLK
www.intercity.pl/pl/site/bip/regulaminy/
Polregio terms and conditions
The terms and conditions of persons, things and animals transport by Polregio, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.
National Polish connections and international connections: Germany, Czech
Applies to trains: Regio, RegioExpress
https://polregio.pl/en/for-travelers/help/regulations-and-tariffs/
Koleje Śląskie terms and conditions
The terms and conditions of persons, things and animals transport by Koleje Śląskie, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.
National Polish connections
Applies to trains: Regio
https://www.kolejeslaskie.com/en/for-the-travelers/regulations/
Koleje Dolnośląskie terms and conditions
The terms and conditions of persons, things and animals transport by Koleje Dolnośląskie, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.
National Polish connections and international connections: Germany, Czech
Applies to trains: Regio
https://www.kolejedolnoslaskie.pl/bilety/taryfa-i-regulamin/
Koleje Mazowieckie terms and conditions
The terms and conditions of persons, things and animals transport by Koleje Mazowieckie, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.
National Polish connections
Applies to trains: Regio
https://www.mazowieckie.com.pl/pl/kategoria/przepisy-i-taryfy
Koleje Wielkopolskie terms and conditions
The terms and conditions of persons, things and animals transport by Koleje Wielkopolskie, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.
National Polish connections
Applies to trains: Regio
https://koleje-wielkopolskie.com.pl/dla-pasazera/taryfy-i-regulaminy/
Koleje Małopolskie terms and conditions
The terms and conditions of persons, things and animals transport by Koleje Małopolskie, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.
National Polish connections
Applies to trains: Regio
https://malopolskiekoleje.pl/index.php/przepisy
LeoExpress terms and conditions
The terms and conditions of persons, things and animals transport by Leo Express, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.
International connections: Czech Republic, Poland, Slovakia, Austria
Applies to trains: region and long-distance
Student Agency terms and conditions
The terms and conditions of persons, things and animals transport by Student Agency, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.
International connections: Czech Republic, Slovakia, Austria
Applies to trains: region and long-distance
https://www.regiojet.cz/ceny-a-jizdenky/tarify-a-slevy-z-jizdneho/
Deutsche Bahn terms and conditions
Booking and purchasing the train tickets online, the payment for the online tickets, terms and conditions of person and things transport, the ticket refund and return, types of discounts for the train, the passenger rights
German and international connections: Austria, Belgium, Czech, Croatia, France, Hungary, Italy, England, Switzerland, Slovenia, Slovakia, Poland
Applies to trains: ICE ( Intercity- Express), ICE Spinter, IC (Intercity), EC (Eurocity), IRE (Interregio-Express (IRE), Regional-Express (RE)
www.bahn.com/en/view/home/info/gtc.shtml
Eurostar terms and conditions
The Eurostar terms and conditions, ticket purchase and booking for the Eurostar train, travelling principles at Eurostar, ticket control, tariffs, types of ticket discounts, types of cars, required passenger personal data, railway connection search, Eurostar train stations, the ticket refund and return principles for the Eurostar trains
International railway connections: England, France, Holland
Applies to trains: Eurostar
www.eurostar.com/uk-en/conditions-carriage
Thalys terms and conditions
Booking and purchasing the Thalys tickets, booking options, return, exchange and complaint, tariffs, luggage and animals principals transport on Thalys trains, children facilities on the go, passenger transport principals, check-in principals at the railway station.
International railway connections: France, Belgium, Holland
Applies to trains: Thalys
TGV International terms and conditions
TGV International terms and conditions, ticket purchase and booking online principals, discounts and tariffs, TGV railway stations, TGV platforms, group travels, TGV train conveniences, ticket check-in, TGV service, luggage and animals transport principals, TGV railway ticket payment methods
International railway connections: Belgium, Germany, Spain, Italy
Applies to trains: TGV
www.sncf.com/en/passenger-offer/travel-by-train/tgv-europe
SNCF Domestic terms and conditions
SNCF terms and conditions of sale and booking of the train tickets, return, exchange and claims online, SNFC trains, travelling conditions, group travels, inpaired people facilities, animals and bikes transport on SNFC trains, trains SNFC, luggage transport on SNFC trains, types of trans, night trains.
Connections in France
Applies to trains: TGV INOUI, Intercites, TER, THalys, TGV, OUigo
www.sncf.com/en/legal-notices#menu
RENFE terms and conditions
The terms and conditions of sell and booking the Renfe railway tickets, train tickets, Renfe tariffs, Renfe discount cards, discounts and promotions for Renfe ticket purchase, luggage transport, animals transport, bicycles transport, Renfe train types, high-speed railways, Renfe on-train facilities, return, exchange and cancelation of the Renfe tickets, Spain pass, transport of agglomeration railway, local and long-distance Renfe trains
Spanish national and international connections: Spain, France, Portugal
Applies to trains: AVE, Alvia, Euromed, Trenhotel, Talgo, Cercanias
http://www.renfe.com/empresa/informacion_legal/index.html
Trenitalia terms and regulations
Online tickets sale and purchase principals, ticket online payment methods, types of the train connections, seat booking , classes types and facilities, restaurant car, local Italian trains, round trip, Trenitalia weekend tariffs, types of train discounts, family discounts, night trains, high-speed trains in Italy, cartafreccia, train tickets return and exchange.
Italian national and international connections: Austria, France, Germany, Switzerland
Applies to trains: Espresso, Intercity i Intercity Night, Frecciabianca, high-speed Frecciarossa i Frecciargento
www.trenitalia.com/en/purchase/info_contacts/terms_and_conditions.html
Ceskie Drahy terms and conditions
Types of railway connections, train tickets sale and booking online, types of train tickets and discounts, rules for traveling by train, types of trains in Czech Republic, types of classes on the train, travelling facilities, group tickets, bicycle transport on the train, animals transport on the train, travelling with children, international connections.
Czech national and international connections: Poland, Germany, Slovakia, Hungary, Austria
Applies to trains: Pendolino, InterCity, Express, EuroCity, EuroNight, SuperCity, Railjet
https://www.cd.cz/en/info/cim-se-ridime/-28458/
ZSSK terms and conditions
Types of railway connections, train tickets sale and booking online, types of train tickets and discounts, rules for traveling by train, types of trains in Slovakia, types of classes on the train, travelling facilities, group tickets, bicycle transport on the train, animals transport on the train, travelling with children, international connections.
Czech national and international connections: Czech Republic, Hungary
Applies to trains: InterCity, Express, EuroCity, EuroNight, SuperCity, Railjet
Ukrainian Railways terms and conditions
Booking and train ticket purchase, type of the train ticket payment online, documents required, types of train classes, types of cars, night train travelling, berth cars, train travelling principals, train ticket control, train travelling discounts, kids discounts, train stations, train connection search, train ticket cancelation and exchange, train travelling tariffs and principals, animals transport, luggage transport.
Ukrainian national and international connections: Poland, Russia
Applies to trains: Pociągi regionalne, Intercity +, Nocny Ekspres
Russian Railways terms and conditions
Booking and train ticket purchase, type of the train ticket payment online, documents required, types of train classes, types of cars, night train travelling, berth cars, train travelling principals, train ticket control, train travelling discounts, kids discounts, train stations, train connection search, train ticket cancelation and exchange, train travelling tariffs and principals, animals transport, luggage transport.
Russian national and international connections: Ukraine, Poland, Germany, France, Italy
Applies to trains: Regional, Intercity, Night, Express, Sapsan
Lux-express terms and conditions
Booking and bus ticket purchase, type of the bus ticket payment online, documents required, bus travelling principals, bus ticket control, bus travelling discounts, kids discounts, bus stations, bus connection search, bus ticket cancelation and exchange, bus travelling tariffs and principals, animals transport, luggage transport.
Lithuanian national and international connections: Lithuania, Poland
Applies to busses: Express
https://luxexpress.eu/en/ticket-sales-rules
Flixbus terms and conditions
Booking and bus ticket purchase, type of the bus ticket payment online, documents required, bus travelling principals, bus ticket control, bus travelling discounts, kids discounts, bus stations, bus connection search, bus ticket cancelation and exchange, bus travelling tariffs and principals, animals transport, luggage transport.
National and international connections: Germany, Poland, Lithuania, Ukraine, Czech Republic, Austria, Slovakia, France, Belgium, Netherlands, Denmark
Applies to busses: Express
https://global.flixbus.com/general-conditions-of-carriage-selection
Ecolines terms and conditions
Booking and bus ticket purchase, type of the bus ticket payment online, documents required, bus travelling principals, bus ticket control, bus travelling discounts, kids discounts, bus stations, bus connection search, bus ticket cancelation and exchange, bus travelling tariffs and principals, animals transport, luggage transport.
National and international connections: Germany, Poland, Lithuania, Ukraine, Czech Republic, Austria, Slovakia, France, Belgium, Netherlands, Denmark
Applies to busses: Express
https://ecolines.net/pl/en/info/terms-and-conditions