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Terms and conditions of European railway and bus companies

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Terms and conditions of European railway and bus companies

Polrail Service offers train and bus ticket booking for most of Europe. We offer booking and purchase of railway tickets online for national and international connections.

Our web site terms and conditions describe the details of booking and online ticket purchasing, ticket and invoice issuing, payment for the railway ticket as well as the refund and return of the purchased ticket conditions.

https://booking.polrail.com/index.php?main_page=conditions

However, once a ticket is issued the terms and conditions of the issuing carrier are in effect. You will find further information on this below:

 

Detailed information on the conditions and tariffs of the individual carriers:

 

PKP Intercity terms and conditions

The terms and conditions of persons, things and animals transport by PKP Intercity, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.

National Polish and international connections: Germany, Czech, Russia, Ukraine, Slovacia, Hungary

Applies to trains: Intercity, Pendolino, TLK

www.intercity.pl/pl/site/bip/regulaminy/

 

Polregio terms and conditions

The terms and conditions of persons, things and animals transport by Polregio, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.

National Polish connections and international connections: Germany, Czech

Applies to trains: Regio, RegioExpress

https://polregio.pl/en/for-travelers/help/regulations-and-tariffs/

 

Koleje Śląskie terms and conditions

The terms and conditions of persons, things and animals transport by Koleje Śląskie, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.

National Polish connections

Applies to trains: Regio

https://www.kolejeslaskie.com/en/for-the-travelers/regulations/

 

Koleje Dolnośląskie terms and conditions

The terms and conditions of persons, things and animals transport by Koleje Dolnośląskie, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.

National Polish connections and international connections: Germany, Czech

Applies to trains: Regio

https://www.kolejedolnoslaskie.pl/bilety/taryfa-i-regulamin/

 

Koleje Mazowieckie terms and conditions

The terms and conditions of persons, things and animals transport by Koleje Mazowieckie, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.

National Polish connections

Applies to trains: Regio

https://www.mazowieckie.com.pl/pl/kategoria/przepisy-i-taryfy

 

Koleje Wielkopolskie terms and conditions

The terms and conditions of persons, things and animals transport by Koleje Wielkopolskie, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.

National Polish connections

Applies to trains: Regio

https://koleje-wielkopolskie.com.pl/dla-pasazera/taryfy-i-regulaminy/

 

Koleje Małopolskie terms and conditions

The terms and conditions of persons, things and animals transport by Koleje Małopolskie, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.

National Polish connections

Applies to trains: Regio

https://malopolskiekoleje.pl/index.php/przepisy

 

LeoExpress terms and conditions

The terms and conditions of persons, things and animals transport by Leo Express, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.

International connections: Czech Republic, Poland, Slovakia, Austria

Applies to trains: region and long-distance

https://www.leoexpress.com/en

 

Student Agency terms and conditions

The terms and conditions of persons, things and animals transport by Student Agency, types of tickets, types of discounts, general principles of the train tickets sell, seat booking, use the cuisine cars, things and animals transport by train.

International connections: Czech Republic, Slovakia, Austria

Applies to trains: region and long-distance

https://www.regiojet.cz/ceny-a-jizdenky/tarify-a-slevy-z-jizdneho/

 

Deutsche Bahn terms and conditions

Booking and purchasing the train tickets online, the payment for the online tickets, terms and conditions of person and things transport, the ticket refund and return, types of discounts for the train, the passenger rights

German and international connections: Austria, Belgium, Czech, Croatia, France, Hungary, Italy, England, Switzerland, Slovenia, Slovakia, Poland

Applies to trains: ICE ( Intercity- Express), ICE Spinter, IC (Intercity), EC (Eurocity), IRE (Interregio-Express (IRE), Regional-Express (RE)

www.bahn.com/en/view/home/info/gtc.shtml

 

Eurostar terms and conditions

The Eurostar terms and conditions, ticket purchase and booking for the Eurostar train, travelling principles at Eurostar, ticket control, tariffs, types of ticket discounts, types of cars, required passenger personal data, railway connection search, Eurostar train stations, the ticket refund and return principles for the Eurostar trains

International railway connections: England, France, Holland

Applies to trains: Eurostar

www.eurostar.com/uk-en/conditions-carriage

 

Thalys terms and conditions

Booking and purchasing the Thalys tickets, booking options, return, exchange and complaint, tariffs, luggage and animals principals transport on Thalys trains, children facilities on the go, passenger transport principals, check-in principals at the railway station.

International railway connections: France, Belgium, Holland

Applies to trains: Thalys

www.thalys.com/fr/en

 

TGV International terms and conditions

TGV International terms and conditions, ticket purchase and booking online principals, discounts and tariffs, TGV railway stations, TGV platforms, group travels, TGV train conveniences, ticket check-in, TGV service, luggage and animals transport principals, TGV railway ticket payment methods

International railway connections: Belgium, Germany, Spain, Italy

Applies to trains: TGV

www.sncf.com/en/passenger-offer/travel-by-train/tgv-europe


SNCF Domestic terms and conditions

SNCF terms and conditions of sale and booking of the train tickets, return, exchange and claims online, SNFC trains, travelling conditions, group travels, inpaired people facilities, animals and bikes transport on SNFC trains, trains SNFC, luggage transport on SNFC trains, types of trans, night trains.

Connections in France

Applies to trains: TGV INOUI, Intercites, TER, THalys, TGV, OUigo

www.sncf.com/en/legal-notices#menu

 

RENFE terms and conditions

The terms and conditions of sell and booking the Renfe railway tickets, train tickets, Renfe tariffs, Renfe discount cards, discounts and promotions for Renfe ticket purchase, luggage transport, animals transport, bicycles transport, Renfe train types, high-speed railways, Renfe on-train facilities, return, exchange and cancelation of the Renfe tickets, Spain pass, transport of agglomeration railway, local and long-distance Renfe trains

Spanish national and international connections: Spain, France, Portugal

Applies to trains: AVE, Alvia, Euromed, Trenhotel, Talgo, Cercanias

http://www.renfe.com/empresa/informacion_legal/index.html

 

Trenitalia terms and regulations

Online tickets sale and purchase principals, ticket online payment methods, types of the train connections, seat booking , classes types and facilities, restaurant car, local Italian trains, round trip, Trenitalia weekend tariffs, types of train discounts, family discounts, night trains, high-speed trains in Italy, cartafreccia, train tickets return and exchange.

Italian national and international connections: Austria, France, Germany, Switzerland

Applies to trains: Espresso, Intercity i Intercity Night, Frecciabianca, high-speed Frecciarossa i Frecciargento

www.trenitalia.com/en/purchase/info_contacts/terms_and_conditions.html

 

Ceskie Drahy terms and conditions

Types of railway connections, train tickets sale and booking online, types of train tickets and discounts, rules for traveling by train, types of trains in Czech Republic, types of classes on the train, travelling facilities, group tickets, bicycle transport on the train, animals transport on the train, travelling with children, international connections.

Czech national and international connections: Poland, Germany, Slovakia, Hungary, Austria

Applies to trains: Pendolino, InterCity, Express, EuroCity, EuroNight, SuperCity, Railjet

https://www.cd.cz/en/info/cim-se-ridime/-28458/

 

ZSSK terms and conditions

Types of railway connections, train tickets sale and booking online, types of train tickets and discounts, rules for traveling by train, types of trains in Slovakia, types of classes on the train, travelling facilities, group tickets, bicycle transport on the train, animals transport on the train, travelling with children, international connections.

Czech national and international connections: Czech Republic, Hungary

Applies to trains: InterCity, Express, EuroCity, EuroNight, SuperCity, Railjet

https://www.zssk.sk/en/

 

Ukrainian Railways terms and conditions

Booking and train ticket purchase, type of the train ticket payment online, documents required, types of train classes, types of cars, night train travelling, berth cars, train travelling principals, train ticket control, train travelling discounts, kids discounts, train stations, train connection search, train ticket cancelation and exchange, train travelling tariffs and principals, animals transport, luggage transport.

Ukrainian national and international connections: Poland, Russia

Applies to trains: Pociągi regionalne, Intercity +, Nocny Ekspres

www.uz.gov.ua/en/

 

Russian Railways terms and conditions

Booking and train ticket purchase, type of the train ticket payment online, documents required, types of train classes, types of cars, night train travelling, berth cars, train travelling principals, train ticket control, train travelling discounts, kids discounts, train stations, train connection search, train ticket cancelation and exchange, train travelling tariffs and principals, animals transport, luggage transport.

Russian national and international connections: Ukraine, Poland, Germany, France, Italy

Applies to trains: Regional, Intercity, Night, Express, Sapsan

https://eng.rzd.ru/en/9867

 

Lux-express terms and conditions

Booking and bus ticket purchase, type of the bus ticket payment online, documents required, bus travelling principals, bus ticket control, bus travelling discounts, kids discounts, bus stations, bus connection search, bus ticket cancelation and exchange, bus travelling tariffs and principals, animals transport, luggage transport.

Lithuanian national and international connections: Lithuania, Poland

Applies to busses:  Express

https://luxexpress.eu/en/ticket-sales-rules

 

Flixbus terms and conditions

Booking and bus ticket purchase, type of the bus ticket payment online, documents required, bus travelling principals, bus ticket control, bus travelling discounts, kids discounts, bus stations, bus connection search, bus ticket cancelation and exchange, bus travelling tariffs and principals, animals transport, luggage transport.

National and international connections: Germany, Poland, Lithuania, Ukraine, Czech Republic, Austria, Slovakia, France, Belgium, Netherlands, Denmark

Applies to busses:  Express

https://global.flixbus.com/general-conditions-of-carriage-selection

 

Ecolines terms and conditions

Booking and bus ticket purchase, type of the bus ticket payment online, documents required, bus travelling principals, bus ticket control, bus travelling discounts, kids discounts, bus stations, bus connection search, bus ticket cancelation and exchange, bus travelling tariffs and principals, animals transport, luggage transport.

National and international connections: Germany, Poland, Lithuania, Ukraine, Czech Republic, Austria, Slovakia, France, Belgium, Netherlands, Denmark

Applies to busses:  Express

https://ecolines.net/pl/en/info/terms-and-conditions

 

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