Children under the age of 4 travel for free. The parent must have a document verifying the child’s age.
Children over age 4 to a maximum of 24 years, if attending a primary, middle or secondary school IN POLAND, are entitled to a 37% discount in second class on all trains. A school ID is required. Students of post-secondary schools IN POLAND, to a maximum of 26 years, are entitled to a 51% discount in second class on all trains. A school ID is required. Doctoral candidates studying at schools IN POLAND, to a maximum of 35 years, are entitled to a 51% discount in second class on all trains. A school ID is required. Polish citizens studying at post-secondary schools abroad, aged 25 and under, are entitled to a 51% discount in second class on all trains. A school ID or International Student Identity Card (ISIC) as well as an identity document such as a passport verifying the student’s age is required.
For children aged 4–15 from other countries, the only discount options are special promotions offered by the railway operating companies: PKP InterCity offers the “PKP InterCity family discount” (Rodzina z PKP InterCity) for travel on EIP-category trains. Under this discount, a child aged 4–15 receives a 30% discount from the base rail fare, and up to 4 adults travelling with the child also receive this discount. For travel on other PKP InterCity trains, children are included in the mini-group discount, for groups of 2 or more people travelling together.
For domestic travel by the rail carrier PKP InterCity, seniors age 60 and older can purchase tickets under the “Ticket for Seniors” offer. The discount is 30%.
Yes, you can take a bicycle on most trains. You will have to have a special ticket for your bike. Certain PKP InterCity trains are equipped with a special compartment for carrying bicycles, and you must reserve a space. You must have a seat reservation in the same carriage. (The online timetable indicates which trains have a compartment for bicycles.) If the train does not carry a bicycle carriage, you can still put the bicycle in the entry vestibule of the last carriage at the end of the train. Only 4 bicycles may be put here, and you must have a reservation for the space. Bicycles should be attended to at all times and not be allowed to bother other passengers or cause damage to the train. Bicycles cannot be taken into couchettes or sleeping cars, nor onto international trains without a bicycle facility. On certain PR trains bikes can be carried in a special compartment for travellers with large hand baggage (labeled “dla podróżnych z większym bagażem ręcznym”). Please request a Custom Price Quote if you wish to travel with a bike.
On domestic trains in Poland you can transport small house pets (including dogs) free of charge, provided that they do not cause nuisance to other travellers (due to, for instance, noise, smell, etc.). For transportation, they must be securely placed in appropriate boxes (be it a cage, container or basket).
If your dog is not in a transport container, an addition fee must be paid. Request a Custom Price Quote if you are travelling with a dog.
For travelling with a pet on international trains or trains beyond Poland, please contact us for further information.
For direct online purchase of such tickets, check our Quick Booking system or request a Custom Price Quote for more complicated journeys.
The Polrail Service booking system accepts credit and debit card payments (VISA, MasterCard).
Tickets for all Polish Railway services can be bought through Polrail Service. Visit our booking system.
First-class seating is more spacious, with fewer seats per carriage, and usually more quiet. There is more legroom and room for luggage.
While placing an order on our website it is not possible to choose specific seats on the train. Usually seats are assigned automatically. You may, however, write your preferences in the „Additional information” section when ordering. Our team will then do their best to fulfill your request if possible.
Yes, it is possible. Please enter the name and surname of this person in the order comments box when checking out, and remember to provide the pickup date.
Usually, order processing takes 1 to 2 business days. However, the order completion date depends on the type of ticket ordered. E-tickets to/from Ukraine can be issued starting 20 days before the travel date. Tickets for domestic travel in Poland can be issued starting 20 days before the travel date. Most international tickets can be issued starting from 45-60 days before travel, but there may be exceptions. Our team will inform you by e-mail about the expected date of order completion.
Most tickets today are sent to you by e-mail. But in some cases, we must issue paper tickets.
Polrail Service offers many options for ticket delivery. Our recommended (and least expensive) option is UPS courier delivery directly to your hotel in Poland. When you arrive at your hotel, your tickets are waiting for you at the reception.
We also have pickup points in most major Polish cities, where you can pick up your tickets. We have pickup points in Warsaw, Krakow, Poznan, Wroclaw, Katowice, Gdansk, Szczecin, Lublin and other locations.
We can also ship tickets worldwide, except the UK and Ukraine, either by UPS courier.
Please note—we cannot guarantee delivery times, and cannot take responsibility if your tickets are delayed in the post!
Please choose your preferred pickup point as you place your order. Complete instructions will be e-mailed to you once your order is processed. Find out how our service works.
If you would like to collect your tickets before your travel date, please enter your planned pickup date from the pick-up point in the order comments box when placing your order.
As Polrail Service is based in Poland, our prices are shown in Polish zloty (PLN). You can convert prices to your currency using the currency converter on the right hand side of the page.
Our domestic booking system shows direct trains between major cities in Poland. If your city isn’t shown, or you’d like to see other options involving a change of trains, please request a Custom Price Quote.
If your travel is in the next few days, the dates are already greyed-out because there won’t be enough time to issue and ship paper tickets. Please request a Custom Price Quote and we’ll see if there is another way we can service your request.
If your travel date is further in the future, then booking may not yet be open. We start accepting orders for travel starting 70 days before the date.
If you already have a rail pass or other international ticket, please request a Custom Price Quote, giving details of the ticket or pass you hold.
Yes. Polrail Service is an agent of Deutsche Bahn (Germany Railways), Trenitalia (Italian Railways), Ceske Drahy (Czech Railways), European Sleeper, and SNCB (Belgian Railways, with access to Eurostar and SNCF [France]), UZ (Ukrainian Railways), and we have access to train tickets Europe-wide. We also are agents for Amtrak (USA) and Australian Railways (through Journey Beyond). Please request a Custom Price Quote for your specific travel.
We correspond with customers and send our e-tickets by e-mail. It's important that you correctly enter your e-mail address when registering in our online store. You can always check your e-mail address by logging in to your account.
If you're expecting an e-mail from us and think you didn't get one, please check your spam/junk mail folder.
Otherwise, please feel free to contact us and request that the e-mail be re-sent.
In addition to carriages with standard 1st and 2nd class reserved seating, many overnight trains also carry sleepers and couchettes. The online timetable will indicate if a train has sleeping cars or couchettes. For a description of these facilities, please see the Rail Travel Guide.
Most large train stations have a special information desk or office. Or you can simply ask at the ticket window. You can call for PKP InterCity train information by dialing 22 322 22 22 inside Poland. From outside Poland dial +48 22 322 22 22. You can call for Polregio train information by dialing 22 474 00 44 inside Poland. From outside Poland dial (+48 22 474 00 44).
We supply detailed city-by-city information on the Rail-Air Links page.
Large and medium-sized stations will often have self-service luggage lockers. Find an empty locker, insert your luggage, and close the door. The machine will then ask you to deposit some coins, and after doing so will print you a ticket with a code number, along with the number and location of the locker. Hang onto the ticket, as you’ll need the code number when you return! When you’re ready to take your luggage, type in the code number. Depending on how long you’ve stored the luggage, you may need to insert additional coins. Some larger stations have a left luggage facility (przechowalnia bagażu). Here you leave your luggage and you must tell the attendant a declared value for the luggage (the price varies depending on the value). The attendant will issue you a ticket, which you must use when picking up your bags. You will pay at the time of pick-up. Make sure you check the opening times, to make sure the facility will be open when you plan to return!
Travelling on a train in Poland is generally as safe as walking down the street. In recent years patrols of railway police have been stepped up, and they’re often visible on platforms or on the trains themselves. Use your common sense, and follow the safety tips given in the Rail Travel Guide, and you should be perfectly safe.
We generally suggest arriving at the departure station at least 20-30 minutes before the scheduled departure time. This will allow you time to find your way to the departure platform.
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Customer Comments
Thank you all! (02-12-2025)
"The team of people working in the Polrail Service Customer Service office are absolutely fantastic. They helped me through every step of what would have otherwise been a bit problematic for me, considering connection times between airport arrivals and train departures and subsequent connections.
They have my sincere gratitude, and highest praise.
